FAQ | The Escape Game | Kansas City, MO (2024)

  • ?

    How do I book a game?

    Please book your game online by clicking here.

  • ?

    What is your sanitation process?

    We are cleaning and disinfecting high-touch surfaces daily in our games and our lobby.

  • ?

    Do I need to book in advance?

    Yes, we strongly recommend booking a reservation through the booking portal by clicking here.

  • ?

    After Midnight Games

    We often offer games that start after midnight. To view those games, click to the next day.

  • ?

    Will my group be playing with others?

    We offer shared experiences, which means multiple groups can book into the same game. If you would like to ensure a private experience make sure to book all available spots. If the available spots do not match the game capacity, that means another group has already bookedspots in this game.

  • ?

    Am I really going to be “locked” in a room?

    Yes and no. You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room, you are welcome to do so at any time.

  • ?

    How early should I arrive for my game?

    Please arrive 10 minutes before your game time for check-in.

  • ?

    How do I pay?

    All games are paid online at the time of booking.

  • ?

    My friends and family are joining, how can they pay for the same game?

    Please give us a call if your group is paying separately. We can split the payments into different cards over the phone.

  • ?

    How do I use my gift card(s)?

    Each gift card is valid for one player in one game. Your gift card will be used to book your adventure, so make sure it’s handy when you make your reservation. When booking online:

    • Select your game, date, and time. Each gift card has a unique 13-digit code. Enter this code in the “Have a promo code?” tab on the payment page.
    • Multiple gift cards cannot be applied to one reservation; please give us a call to book your game.
    • You’ll receive a confirmation email for each card you use.

    If you are having any problems using your gift card(s), please call us and a team member will be happy to assist you!

  • ?

    What is your cancellation policy?

    We understand that plans change, so reservations can be canceled up to 48 hours before your game for a full refund! Give us a call and we will be happy to assist you.

  • ?

    Can I reschedule?

    We can reschedule games up to 4 hours before your reservation time. Within 4 hours of the start time, the game is not transferable and non-refundable.

  • ?

    Do you have parking?

    Country Club Plaza offers free garage parking year-round and there is free street parking available throughout The Plaza. Learn more about Country Club Plaza’s parking here.

  • ?

    Is there an age limit?

    We recommend our games for ages 13 and up. We do allow younger players, but some of the game content may be too difficult for them. A paying adult, 18 or older, must participate with anyone that is 14 and under. Also, any participants under the age of 18 will need an adult to sign their waiver.

  • ?

    Can I bring my small child with me?

    Yes! Any child that is age 4 and under can come along with you and will be free of charge. **Important**: please call us before making your reservation so that we can add their spot to your reservation, due to each game having a maximum capacity for space/players.

  • ?

    Can you accommodate large parties or corporate events?

    Absolutely! We have a full-time team dedicated to helping coordinate all of the details for you. You can reach our Guest Experience team by calling (816) 677-6834 or by emailing Hello@TheEscapeGame.com.

  • ?

    Are your games wheelchair accessible?

    Please give us a call at (816) 677-6834 and we will help you select the best game room for your team.

  • ?

    Can we bring food or drinks into the game?

    We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.

  • ?

    What is The Escape Game Kansas City?

    The Escape Game is the premier provider of escape rooms. Our adventures bring epic stories to life in a one-of-a-kind tactile experience. Enter one of our immersive worlds and recover a priceless work of art, find lost gold, or break out of prison. Your team will have one hour to complete your mission and escape. Be the hero and be home in time for dinner.

    For a more visual explanation, check out this video.

  • ?

    It’s my first escape room. Any advice?

    Watch this quick video for a few tips and guidelines for our first-time escapees!

  • ?

    How can I work at The Escape Game?

    Please visit TheEscapeGame.com/Careers to view all available positions.

  • FAQ | The Escape Game | Kansas City, MO (2024)

    FAQs

    Can you quit an escape room? ›

    You Can Always Leave

    If you have a legitimate emergency, however, you are always free to leave the game—simply exit through the door you came in. However, you might not be allowed back in once you leave, so prepare ahead and only leave if you really must.

    How does the escape game work? ›

    What Is An Escape Room? An escape room is an immersive, 60-minute, adventure game. Groups attempt to find clues and solve a series of puzzles to escape before time runs out! The best escape games have multiple rooms for exploring, unique themes, and Hollywood-level sets.

    What are the rules for escape rooms? ›

    For your safety, if an object is out of reach, there will be a tool to help you reach it. Do not mess with outlets or light switches; they are not part of the escape. Do not pry open any lock boxes or trick boxes; if the lock is not opening, let someone else give it a try. A key or combo will only open one lock.

    Do you tip the escape room guy? ›

    It isn't customary not to tip in the United States, especially if the person you have been interacting with is helpful in your process. You likely won't tip 20% as you would in a restaurant, but it is customary and polite to thank your host with a few dollars each.

    What should you not do in an escape room? ›

    10 Things You Shouldn't Do in an Escape Room
    • Don't ignore the rules and instructions: ...
    • Don't rush through the room: ...
    • Don't neglect to search thoroughly: ...
    • Don't ignore your team members: ...
    • Don't become aggressive or destructive: ...
    • Don't rely on brute force: ...
    • Don't give up too easily: ...
    • Don't bring outside objects into the room:

    What happens if you can't get out of an escape room? ›

    If you don't escape an escape room in time, the game is considered over. Participants will usually be allowed to stay in the room for a few more minutes to gather their belongings and discuss their progress. In some cases, the game master enters the room to explain the remaining puzzles and how to solve them.

    What to expect when you go to an escape room? ›

    Escape rooms test your ability to do puzzles, break codes and solve problems. For example, you may have to use clues or observe features of the room to crack combinations. These rooms have a designated game monitor who can help guide you by providing occasional hints if you choose.

    What to know before doing an escape room? ›

    10 things I wish I knew before I played my first escape room
    • Escape Rooms are for everyone. ...
    • Don't expect everything to be a clue. ...
    • Check everything thrice. ...
    • If you get a hint, just focus on that. ...
    • Be diligent, even when the time is ticking! ...
    • Don't get sidetracked. ...
    • There may or may not be a really difficult math problem.
    Dec 16, 2021

    Do you get locked in an escape room? ›

    Are escape rooms actually locked? No, in the majority of cases, escape rooms are not physically locked and players can leave at any time. Most escape room businesses including Trapped! use an immersive atmosphere to give the illusion of being stuck.

    Are cell phones allowed in escape room? ›

    This one is obvious, but you should never use your phone during an escape room. Not only is even having your phone in the room banned in most places, but there's very little point using it in the room. If you need a hint for the room, you're better off asking the Game Master than Google.

    Do you need to bring anything to an escape room? ›

    First things first, don't forget your ID. Some escape rooms have age restrictions, so it's good to have it handy. While some rooms provide these, it doesn't hurt to bring your own. It's handy for jotting down clues or ideas.

    Can you drink in an escape room? ›

    So, can you be drunk in an escape room? Absolutely not. We do not allow players to consume alcohol at any point when they are on our premises, especially inside the escape room. Alcohol is banned for the safety of our guests, so we will not permit any players who are visibly intoxicated or carrying alcohol with them.

    Do most people finish escape rooms? ›

    Escape Room Success Rates

    The answer to this question can vary widely by the escape room company you choose. Some escape rooms keep close records of players' wins and losses. And some may even advertise a breakout percentage with their room. You might see anywhere from 20-75%, depending on the room's difficulty.

    Do most people complete escape rooms? ›

    Here's the deal: Depending on who you ask, typical escape room success rates vary from 15-30% or 20-40%. As difficult as that sounds – more than half of teams don't manage to win their escape game – don't let it intimidate you!

    Do escape rooms actually lock you in? ›

    Are escape rooms actually locked? No, in the majority of cases, escape rooms are not physically locked and players can leave at any time. Most escape room businesses including Trapped! use an immersive atmosphere to give the illusion of being stuck.

    How long do you have to solve an escape room? ›

    Escape rooms typically last 60 minutes, but there are some that are shorter or longer. Some escape rooms have a time limit of 45 minutes, while others may last up to 90 minutes. It all depends on the difficulty of the escape room and how many puzzles there are to solve.

    How long does it usually take to finish an escape room? ›

    On average, it takes around 60 minutes to solve an escape room challenge. However, some rooms may be designed to be shorter or longer, ranging from 30 minutes to 90 minutes. It's important to check with the specific escape room facility for accurate timing information.

    Top Articles
    Latest Posts
    Article information

    Author: Sen. Ignacio Ratke

    Last Updated:

    Views: 6073

    Rating: 4.6 / 5 (76 voted)

    Reviews: 83% of readers found this page helpful

    Author information

    Name: Sen. Ignacio Ratke

    Birthday: 1999-05-27

    Address: Apt. 171 8116 Bailey Via, Roberthaven, GA 58289

    Phone: +2585395768220

    Job: Lead Liaison

    Hobby: Lockpicking, LARPing, Lego building, Lapidary, Macrame, Book restoration, Bodybuilding

    Introduction: My name is Sen. Ignacio Ratke, I am a adventurous, zealous, outstanding, agreeable, precious, excited, gifted person who loves writing and wants to share my knowledge and understanding with you.